I just bought a domain and WordPress hosting, along with some .ZIP templates for landing pages to import into the site. The import works, and I can see and edit the template in Elementor (free). I publish the page, and it goes online with the imported template. The problem occurs when I leave the editing page and try to edit again with Elementor: it says that the page was not found. This happens with literally all the templates I bought. What I have already tested: updating Elementor, deleting plugins, importing templates in different ways, changing the theme, and nothing works.
Explanatory video: https://www.canva.com/design/DAGJP_8rZNc/UrSjU-QoWolis1btzASKvg/edit?utm_content=DAGJP_8rZNc&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton
Update plugins, kit import with different methods and change wordpress theme
>Solution :
It looks like you’re experiencing a common issue here where the page isn’t properly linked or the permalink structure is causing these conflicts when importing the templates, I see in the video that you are importing the template correctly. So I guess that it’s a permalink issue.
Let me write down a few steps that might help you in this scenario:
1: Visit Permalink Settings: Login to your WordPress admin panel & go to Settings –> Permalinks and click Save Changes to refresh the permalink structure. This can often resolve issues where pages are not found in WordPress.
2: Check for Plugin Conflicts: Try to deactivate all your plugins except Elementor and see if the problem continues. If it does not, reactivate your plugins one by one to identify which one is causing the issue and conflicting with Elementor.
3: PHP Memory Limit: When using Elementor in WordPress, it sometimes requires more memory limit, so try increasing the PHP memory limit by adding this line of code in your wp=config.php file:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
4: Elementor Settings: Login to your WordPress admin panel and go to Elementor > Settings > Advanced and make sure the "Switch Editor Loader Method" is enabled. This also helps with server-related issues!
5: Check Server Configuration: Sometimes, the issue might be related to your hosting provider’s configuration. Please ensure that your server meets the following requirements:
PHP 7.4 or higher
MySQL 5.6 or higher
WordPress memory limit of 128 MB or higher
6: Check .htaccess File: Please check your .htaccess file is not corrupted. You can try to regenerate it and update a new .htaccess file.
7: Theme Issues: I see that you mentioned that you tried changing themes, make sure you’re using a theme that is fully compatible with Elementor. Try using a default WordPress theme like Twenty Twenty-One to see if the issue continues.
8: Error Logs: Check your server’s error logs to see if any specific errors are being reported that could give you more insight into what’s going wrong in this case.
If none of the above-mentioned steps resolve this issue, I recommend reaching out to Elementor’s support team or try contacting your hosting provider to let them review and fix this issue for you.
Feel free to share more details or updates after trying these steps.